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Videostripe's reply to:

Dear Jethro, ​​We cannot find anything registered under this email / credit card details. Please make sure the given data is correct. If not, please provide us with another email or the last 4 digits and the expiry date of your credit card that has been charged. If...
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#1079123
Videostripe's reply to:

Dear Florabelle, We can see that the refund has already been sent and we hope that you have already received. Could you please mark the post at pissedconsumer.com as resolved? If You have any questions please, do not hesitate to contact us any time. Kind regards,...
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#1078904
Videostripe's reply to:

Resolved

Videostripe - Unauthorized charge
Videostripe - Unauthorized charge
Dear customer, We are sorry to hear that you are not happy with the service. I have forwarded your request to our financial department. You can expect the money back usually within 7 up to 10 business days. You have mentioned that your card has been canceled. In this...
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I didn't like
  • Dishonesty
  • No notification of subscription
  • Videostripe
#1074874
Dear customer, We have found your account and it is still active and that's why you have been charged. You have mentined that you did receive a confirmation of your cancellation, could you please forward that email to support@videostripe.com to the attention of...
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#1070990
Videostripe's reply to:

Videostripe - Refund back money!
Dear customer, As i can see on our data base, you have contacted our customer support on the date 04-07-2017 and our agent has solved your issue canceling your account and sending a refund request to our financial department. The refund has already been issued and you...
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#1069549
Videostripe's reply to:

Dear customer, I can see that you registered for the service Videostripe.com on 15-06-2017. Your registration was made under the email catharina.m.kotze@XXX.XXX. The IP of the device used for the registration is 41.13.4.43. We offer a 7-day free trial period. If you...
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#1065009
Dear customer, I can see that you registered for the service Videostripe.com under your email iluvmcd@XXXX.XXX We offer a 7-day free trial period. If you cancel your account within the free trial period, you will not be charged for the service. If you do not cancel...
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#1053074
Videostripe's reply to:

Dear customer, I can see that you registered for the service Videostripe.com on 06-03-2017. Your registration was made under the email Yuriahe@XXX.XXX the same one you have used to post this message. We offer a 7-day free trial period. If you cancel your account within...
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#1034212
Dear customer, As i can see on our data base you have already talked today April 10th 2017 with one of our agents and she has canceled your account and she has requested a refund. You can find confirmation of the refund on your inbox. You have mentioned that within...
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I didn't like
  • Unauthorised deduction from my account
#1031913
Videostripe's reply to:

Videostripe - Charged after i cancelled
Dear customer, We have received your email and we are looking forward to hear from you to solve this issue as soon as possible. Please check your inbox/spam folder. Could you kindly please mark this post as resolved once this issue has been solved? Kind regards,...
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#1030986