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Videostripe's reply to:

Dear customer, Linked to the emails provided we have only found an account which has been canceled on the date 10-September-2017 which only charges are the verification fee which is automatically refunded within few days. As you can find on our Terms of user, in order...
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#1098743
Videostripe's reply to:

Dear customer, We cannot find anything registered under the email provided on this review irishnadae@xxx.xxx Please contact with our customer support as soon as possible. We will need you to provide us with another email that you might have used for the registration or...
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#1096225
Dear customer, I can see that you registered for the service Videostripe.com on the date 11-08-2017. And your account was canceled on the date 30-08-2017 after the end of the trial and that's why you have been charged. We offer a 7-day free trial period. If you...
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I didn't like
  • Fraudulent charge
#1094408
Videostripe's reply to:

Dear Shae, ​​We would like to ask you why didn't you contact our customer support? We are available 24/7 so you can reach us at any time at the website www.videostripe.com As we can see there is an account created with your email address and your card details since...
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#1087590
Videostripe's reply to:

Dear Devon, As we can see you've signed up on July 31th​ and the charge from our side has been made on 8th of August, so one day after the end of the free trial. If you do not cancel the account before the end of the free trial it becomes Premium automatically. It...
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#1085426
Videostripe's reply to:

Dear Angelique, As we can see you've contacted us on 8th of august 2017 and the account has been immidiately canceled and both charges marked to be refunded so the money will be back on your bank account up to 10 business days. ​ ​In order to increase the safety...
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I didn't like
  • Videostripe are scammers
  • How unfair this is
#1085002
Videostripe's reply to:

Dear Jethro, ​​We cannot find anything registered under this email / credit card details. Please make sure the given data is correct. If not, please provide us with another email or the last 4 digits and the expiry date of your credit card that has been charged. If...
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#1079123
Videostripe's reply to:

Dear Florabelle, We can see that the refund has already been sent and we hope that you have already received. Could you please mark the post at pissedconsumer.com as resolved? If You have any questions please, do not hesitate to contact us any time. Kind regards,...
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#1078904
Videostripe's reply to:

Resolved

Videostripe - Unauthorized charge
Videostripe - Unauthorized charge
Dear customer, We are sorry to hear that you are not happy with the service. I have forwarded your request to our financial department. You can expect the money back usually within 7 up to 10 business days. You have mentioned that your card has been canceled. In this...
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I didn't like
  • Dishonesty
  • Videostripe
  • No notification of subscription
#1074874
Dear customer, We have found your account and it is still active and that's why you have been charged. You have mentined that you did receive a confirmation of your cancellation, could you please forward that email to support@videostripe.com to the attention of...
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#1070990