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Videostripe's reply to:

Dear customer, I can see that you registered for the service Videostripe.com on 06-03-2017. Your registration was made under the email Yuriahe@XXX.XXX the same one you have used to post this message. We offer a 7-day free trial period. If you cancel your account within...
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#1034212
Dear customer, As i can see on our data base you have already talked today April 10th 2017 with one of our agents and she has canceled your account and she has requested a refund. You can find confirmation of the refund on your inbox. You have mentioned that within...
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I didn't like
  • Unauthorised deduction from my account
#1031913
Videostripe's reply to:

Videostripe - Charged after i cancelled
Dear customer, We have received your email and we are looking forward to hear from you to solve this issue as soon as possible. Please check your inbox/spam folder. Could you kindly please mark this post as resolved once this issue has been solved? Kind regards,...
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#1030986
Videostripe's reply to:

Dear customer, If you have been charged means there is a subscription linked to your card. Unfortunately we cannot find anything registered under this email tyronemore1000@xxx.xxx. Please contact with our support team as soon as possible and we will help you to solve...
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#1027843
Videostripe's reply to:

Dear customer, We are sorry that you feel that way but the charge is for having the access to the service. Also we have a customer support available 24 hours. We would like to ask you why didn't you contact our customer support once you noticed the first charge?...
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#1019781
Videostripe's reply to:

Dear customer, I can see that you registered for the service Videostripe.com under the email nfsoro90@XXXX.XXX. We offer a 7-day free trial period. If you cancel your account within the free trial period, you will not be charged for the service. If you do not cancel...
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I didn't like
  • Taking money without apparent reason
  • Fraudulent charge
#1018203
Videostripe's reply to:

Dear customer, We have received your email and your case has already been fixed. Please check your inbox/spam folder, you should have 2 emails from us confirming the cancellation and the refund. Also you have mentioned a fee for the cancellation. We don't charge at...
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#1015184
Videostripe's reply to:

Dear customer, We offer a 7-day free trial period. If you cancel your account within the free trial period, you will not be charged for the service. If you do not cancel your account within one week your account will be extended to a monthly premium subscription at the...
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I didn't like
  • Unauthorised payment
  • No customer service reply
  • No notification of subscription
#1010908
Videostripe's reply to:

Dear customer, We cannot find anything registered under the email used to post this review. Please contact with our customer support on the website www.videostripe.com. You can find our livechat and we will be glad to help you. You can also provide us via Pissed...
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I didn't like
  • Long wait for refund
#1009739
On the 4th of February 2017 I signed up for the seven day free trial for Videostripe with the hope to live stream a boxing match which turned out it was unavailable to them. On 5th of February I cancelled my subscription clearly with in the seven day free trial as per...
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