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Videostripe's reply to:

Resolved

Videostripe - Unauthorized charge
Videostripe - Unauthorized charge
Dear customer, We are sorry to hear that you are not happy with the service. I have forwarded your request to our financial department. You can expect the money back usually within 7 up to 10 business days. You have mentioned that your card has been canceled. In this...
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I didn't like
  • Dishonesty
  • No notification of subscription
  • Videostripe
#1074874
Dear customer, As i can see, one of our agent have just canceled your account and a refund request has been sent to our financial department. You can expect the money back usually within 7 up to 10 business days. We are sorry to hear that your cancellation didn't...
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I didn't like
  • How they scammed me
#968542
Videostripe's reply to:

Resolved

Dear customer, I can see that you have already talked with one of our agents and he has already sent your refund request to our financial department. You can expect your money back within 5 up to 10 business days. We would like to ask you why didn't you contact our...
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I didn't like
  • Outrages charges
  • Did not let me cancel free trial
  • How they scammed me
#882109
Videostripe's reply to:

Resolved

Videostripe - Over $200 stolen without my knowledge, would like it back
Videostripe - Over $200 stolen without my knowledge, would like it back
Videostripe - Over $200 stolen without my knowledge, would like it back
Videostripe - Over $200 stolen without my knowledge, would like it back
Videostripe - Over $200 stolen without my knowledge, would like it back
Dear customer, As i can see in our data base, you have contacted us the last night and your issue has already been solved by one of our support agents. Your account was canceled and your refund (full amount) will be sent within few hours. The usual time for a refund to...
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I didn't like
  • Waking up and finding money missing from my account
#870447
Videostripe's reply to:

Resolved

Dear Customer, thank you for reaching out. We have found your account linked to the email you have provided us with. The account has now been cancelled and will not be charged again in the future. Taking under consideration, that you have been previously subscribed...
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I didn't like
  • No notification of subscription
#816004
Videostripe's reply to:

Resolved

Hello, On the date March 20th we have received your email and we have already replied. Please find our response in your mailbox. As we have informed, your subscription have already been canceled and we are issuing a refund. You can find more details in the email we...
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I didn't like
  • No notification of subscription
  • How concerning this is
  • No account
#812609
Videostripe's reply to:

Resolved

Dear customer, We have already replied to your email and we hope you have received our message. You should have your money back within the next few hours on your PayPal account. We are really sorry for the inconveniences caused for this issue and if you have any...
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Seven Sisters, Wales
I didn't like
  • Lies
#811438
Videostripe's reply to:

Resolved

Hello! I can confirm the refund was already sent on 29-02-2016. Within 5 up to 10 business days is the usual time for a refund to be seen on your account because it's an international transaction. As the card will be changed, please inform your Bank that you are...
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I didn't like
  • Unauthorised payment
  • How unfair this is
#799689
Videostripe's reply to:

Resolved

Dear Madam, Let us inform that your case has been resolved successfully. We hope that the proposed solution is fully satisfying for You. in case of any further questions or concerns we encourage You to contact us. You can reach us under this U.S. toll-free number:...
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Silang, Cavite
#709952

Contact Videostripe

Mailing Address:
1221 Brickell Ave STE 900
Miami, Florida 33131-3800
United States
Phone:
(800) 519-4199
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Videostripe's reply to:

Resolved

Videostripe - Membership Cancellation Review from Washington, Missouri
Dear Madam, The standard time for money to be reflected on your account is between 5-10 business days. I can confirm that your refund was issued on April the 19th and You shall receive it until May the 4th. In case You don not it receive by then, please contact us to...
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#623828