Reply by Videostripe Jul 21, 2016

Dear customer,

In order to increase the safety and security of every customer who uses our services, Videostripe may post one or multiple verification charges to your credit or debit card, with a variable amount between 0.50 USD and 2.00 USD. This amount will be refunded automatically within few days.

It was stated on the registration page and further explained on the terms & conditions: https://videostripe.com/terms-of-use?locale=en

Please check your inbox/spam folder, i can see that our support agent has already replied to your email and cancellation request.

If You have any questions please, do not hesitate to contact us any time.

Kind regards,
VideoStripe Team.
Author's
Cheyenne, Wyoming
0 comments
100% full

I signed up for a free trial yesterday.However, found out this morning that despite being a "free" trial, my card had been charged with multiple $1 charges, bringing my bank account to -$121.08 and thus into overdrawn status.

I sent an email asking about it as soon as i saw the charges. As of writing this, i have not heard back from them. According to the terms of service, there should be corresponding refunds for those charges. They are not there.

Why in the world does a free trial need these charges?

That is absolutely asinine.I do not demand full reimbursement, but at least some would be nice.

Review about: Videostripe Free Trial.

I liked: Easy cancellation.

I didn't like: Videostripe.

Review #884795 is a subjective opinion of a user.

1.7
Price Affordability
Style and Design
Value for money
Website
Advertised vs Delivered
Discounts and Special Offers
Billing Practices
PRODUCT OR SERVICE Videostripe Free Trial
Reason of Review / Monetary Loss Pricing issue / $121
Preferred solution Full refund

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