Reply by Videostripe Jun 27, 2016

Dear customer,

We are sorry for how it looked. Due to the fact that it's a very peculiar case for us, we got this situation straight away and informed the customer in more details directly via email.

Kind regards,
Videostripe Team.
London, England

Used's trial run back in 2014 and cancelled within a day, fast forward to 2016 and realised they took money from my bank account without my knowledge and consent for no reason whatsoever. Which means they still keep all your bank details even after you cancel, therefore being able to take money whenever they want which is what happened to me.

So I went to contact customer support and talked to a guy named Paul who talked all sunshine and rainbows promising me that I will get the refund, so I waited. This was on 12/05/16. So nearly 3 weeks later I heard nothing from them no refund no replies, then I went to customer support again and talked to a guy named Hank. By then I realised the first guy I talked to did not even issue my refund and Hank just kept telling me to talk to my bank and email Paul and whatnot. Even though Paul had already agreed to give the refund. Because it seems like that the only person that can deal with a simple refund was Paul, I am forced to chase him around in order to talk to him, it had now been 1 month and 2 weeks with me just trying to get my money that they in no right should have took.

I have kept all the live chat transcripts with all the times I've talked to them. It seems like now Paul only works Sundays since currently every time I go and ask to talk to him he is not there, and they will precede to tell me he will work on Sunday.

By now it is clear that they are not going to give me back the money they took, they are thieves, scammers and will take your money without consent and then refuse to give it back because you can't do anything about it.

I didn't like: Anything about them.

Review #870594 is a subjective opinion of a user.

Value for money
Billing Practices
Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
Advertised vs Delivered
PRODUCT OR SERVICE Videostripe Free Trial
Reason of Review / Monetary Loss Not as described / $45
Preferred solution Full refund

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