Videostripe's reply to:

Videostripe - Review about Charge from Ampang, Selangor

Videostripe's reply:

Dear Sir/Madam.Those charges mean that most probably your card’s details were used on our website in order to start a subscription.

In case You do not recall singing up to our service personally and You did not authorize those charges, we encourage You to contact our customer support. According to our refund policy in case of unauthorized transactions, in case of a fraudulent use of a credit card on our website, we reimburse the victim card holder for a full amount deducted from the card’s account along the subscription validity. We look forward to solve this case as soon as possible.

You can reach us under this U.S.toll-free number: 00 1-800-519-4199; via Skype, under following address: support.videostripe.sip or trough the live-chat service in Support section on our website:
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