Anonymous
map-marker San Bernardino, California

Fraud

this company is no good and they steal your money, without your permission. i first emailed to complain and they said they took me off and still charged my account twice, then the next day they charged me again for something i did not want and asked to be removed from.

Do not sign up for this service, they are liars!!!!!!!!!

make sure that you do not fill out any personal information on this site because they will take from you and the lady that is suppose to be customer service is not so understanding. but im sure its because she is the one stealing everyones money..

Videostripe Reply:
Dear customer,

In order to increase the safety and security of every customer who uses our services, Videostripe may post one or multiple verification charges to your credit or debit card upon the registration, with a variable amount between 0.50 USD and 2.00 USD. This amount will be refunded automatically within few days.

It was stated on the registration page and further explained on the terms & conditions: https://videostripe.com/terms-of-use?locale=en

Let me confirm that your account was canceled on the date 30-08-2016 as requested. Please double check your Bank statement or with your Bank. Under normal conditions you should have your money back within 3 to 5 business days depending on the banking procedures.

Would you be kind enough to delete the post after your issue has been resolved by receiving the money back?

If You have any questions please, do not hesitate to contact us any time.

Kind regards,
VideoStripe Team
View full review
Cons:
  • Bad customer service
  • Did not let me cancel free trial
  • Never used the system
Reason of review:
my account was charged several times without my permission.
Preferred solution:

Full refund

Kamila Czs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Videostripe - Review in Telecommunications category

I have been getting charged for over a year with this fraudulent company and i am demanding reimbursement of all my money that has been taken. I have never used a videostripe or did i sign up with one.

Videostripe Reply:
Dear Customer,

Thank you for raising this issue with.us.

We have successfully located your account in our system. Your case seems to be quite unusual and complicated, since you have already been using our services in the past, and we've issued refunds to you as well back then.

Nevertheless, we are determined to help you with this issue, and we can consider some kind of recompensation for you. If you'd like to talk to us about it, please write an email to us, we're available at support@videostripe.com.

There are also other ways to get in touch with us, we're available on the phone, through a livechat, or a contact form on our support page. However if you don't mind, we recommend using email this time, sothat we could pre-match the message with this issue ticket.

We hope to hear from you soon.

Best Regards
Videostripe Support Team
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker London, England

Review in Telecommunications category from London, London

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Only signed up for a survey, never used it before thought i had cancelled but today looked at my bank statement to see they have charged me 2 times that i didnt even know about and both months are at a different prices. Last month was even more money.

I want a refund of the 2 month payment that i didnt know about!! Never use this website it is shocking.

So many people going through the same thing as me. Its not on.

Videostripe Reply:
Dear Nicolle,

Thank your for raising the issue with us. I can see in the system, that you have also already contacted our support team, and the refund has alredy been issued back to your credit card. Let me explain what happened.

We tried to make it very clear during the registration, that the service is paid, and therefore offers a free trial to allow our customers to check out the product for several days. We have even placed a pop-up before the final confirmation of registration, with a short summary from our T&C. By any means we did not want to crate any unclear situation there.

It's really good, and proactive from you, that you let us know about the issue very quickly. We have also been able to confirm, that you have never really used the service after the registraton day. So considering this unusuall situation and the fact, that you have informed us very quickly, our support team have already issued a refund for you. It is usually a quick procedure, but in some case might take up to 10 business days.

Since we have tried our best to resolve the issue as soon as possible, would you consider marking this complaint as solved?

Best Regards
Videostripe Support Team
View full review
Reason of review:
Problems with payment
Alaine Nwj
map-marker Johannesburg, Gauteng

Illeagal/Unauthorised charging of credit card?? I don't have an account with you!

Hi Videostripe

I have had multiple charges off my credit card, I have no prior knowledge of signing up an account with you, I have no email correspondence on any of my emails from you confirming an account registration or your products or anything! I cannot login with my email addresses to see if there is some mistake. I am not sure how you have gotten my credit card details?!?!?

Please respond urgently before I take this further. I would please like to be refunded the amounts you have taken from me. I don't even know the products or service you offer?!?!

Thank You.

Videostripe Reply:
Dear Customer,

Our system is designed to avoid and block any unauthorised transaction and we try our best not to accept any fraudulent charges. We would like to investigate the case and resolve your issue as soon as possible. Unfortunatelly We did not find any account with the data provided in your complaint.

Please do not hesitate to contact us with any channel convenient to you. We are available 24/7, through a toll-free phone line in the US, livechat on our website, or you could write us an email on support@videostripe.com.

After you provide us with some more information to find the account, we can than investigate on the circumstances of the registration and use of your credit card in our service.

Best Regards
Videostripe Support Team
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Limassol, Limassol

VIDEOSTRIPE VIDEOSTRIPE

The same thing happen with me . Videostripe say that i was create the account at 10/03/15 , the credit number that has been used is always empty i put money inside only if i want to pay some bills from jcc site , before two months the money from my social insurance get in and going to the bank to get money i realized that was missing money from my account i checked and i saw that videostripe used that card to get pay for the membership 1 year later . How can be a member a whole year without pay nothing and when money get in the account took them

Videostripe Reply:
Dear Customer,

We offer a 7-day free trial period. If you cancel your account within the free trial period, you will not be charged for the service. If you do not cancel your account within one week your account will be extended to a monthly premium subscription at the cost of 39.99 EUR.

This is stated on the registration page and further explained in our terms & conditions: https://videostripe.com/terms-of-use?locale=en

If you have not been charged every month is because there were not enough funds on the registered card to cover the monthly fee. If you are not charged for a month, you will not be able to use the service during that period and the next month the system will send the payment request to your card provider. You will have access to your service once it has been charged.

Due to our refund policy (point 6 of our terms and conditions), no refunds shall be issued when the details belong to the card holder. However, because of your extraordinary situation (you didn't use it for a long time) we have decided to refund you the last 2 charges (2x 39.99 EUR). You can expect your money back within 7 up to 10 business days.

We would like to ask you why didn't you contact our customer support before? We are available 24/7 so you can reach us at any time at the website www.videostripe.com

Would you be kind enough to delete the post after your issue has been resolved by receiving the money back?

If You have any questions please, do not hesitate to contact us any time.

Kind regards,
VideoStripe Team.
View full review
Cons:
  • I never used the site
Reason of review:
Not as described/ advertised
Preferred solution:

Full refund

Anonymous
map-marker Richmond, Victoria County

Review in Telecommunications category from Richmond, Victoria County

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Some how my card has been used to subscribe to Videostripe, apparently my partners email was used but he can not remember signing up at all!!

I had no idea i have been getting charged until now, neither myself nor my partner have EVER used videostripe, and yet i have been getting chargered for something i never even knew exsisted!!!

I am not happy AT ALL!!!

I would like my money back as my card was used without MY consent, and i have never used Videostripe so pretty much they have taken my money and givem me nothing!!!

I was charged $70 + Australian dollers each time and i am not happy!!!

I WILL be taking this further if i do not get all the money back!!

I have been granted a refund today with te online chat (eve) for the last two transactions but i am not happy with that, i want all my money back as we have never even used your services!!

Please contact me asap to refund me in full otherwise i will continue blasting bad reviews all over the internet and Facebook/all socail media outlets, i will also be contacting buisness ombudmen to discuss how Videostripe has used my account without my consent!!!

Contact me asap on xoxmisssunshinexox@***.com

Regards,

Alexandra.

Videostripe Reply:
Hello,

We have found an account registered under your partner's email as you were informed during your chat with our agent. That account was active and that's the reason of the charge you have been receiving as explained on terms & conditions that every new customer must read and accept upon the registration process.

Our agent has canceled the account and also has requested a refund for the last 2 charges as you were explained and you accepted. However, after contacting our financial department, they have accepted to send a refund for 3 charges. You can expect your money back within 7 up to 10 business days.

We would like to ask you why didn't you contact our customer support before? We are available 24/7 so you can reach us at any time at the website www.videostripe.com

Would you be kind enough to delete the post after your issue has been resolved by receiving the money back?

If You have any questions please, do not hesitate to contact us any time.

Kind regards,
VideoStripe Team.
View full review
Reason of review:
Problems with payment
Vijay Mch
map-marker Witney, Oxfordshire

Videostripe Customer Care Review from Witney, Oxfordshire

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**VIDEOSTRIPE ARE SCAMMERS** DO NOT USE THEM FOR ANYTHING. THEY HAVE TAKEN MONEY OUT OF MY ACCOUNT WITHOUT NOTIFYING ME AND HAVE STILL NOT GIVEN IT BACK AFTER PROMOSING I WOULD HAVE IT 2 MONTHS AGO.

THEIR CUSTOMER SERVICE TEAM ARE USELESS AS THEY ALWAYS BLAIM THE "FINANCIAL DEPARTMENT" AND NEVER ACTUALLY DO ANYTHING TO TRY AND CHASE UP THIS SO CALLED FINANCIAL DEPARTMENT. WHO ALSO APPARENTLY DONT HAVE A PHONE NUMBER OR EMAIL ADDRESS WHEN THEY ALREADY TOLD ME THEY WOULD CALL THEM.

THE "SUPERVISOR" SEEMINGLY WONT SPEAK TO ANY CLIENTS NO MATTER HOW BIG THE ISSUE IS BECAUSE THEY CLEARLY ALSO DONT CARE.

I AM ABOUT TO TAKE THIS TO THE SMALL CLAIMS COURT AS THEN I BELIEVE I MIGHT FIND SOMEONE WHO ACTUALLY CARES AND WILL HELP ME.

Videostripe Reply:
Dear customer,

Since your case it's really peculiar, we have decided to contact you via email. Please check your inbox/spam folder, we have sent you an email asking you some data to solve this issue as soon as possible.

If You have any questions please, do not hesitate to contact us any time.

Kind regards,
VideoStripe Team.
View full review
Flem Pyu
map-marker Sherwood, Arkansas

Videostripe - Review in Telecommunications category from Sherwood, Arkansas

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Money keeps getting taken out of my account even though I cancelled it! I try to find the site?

Can't find the official one. I have a 1 year old to care for and am already living paycheck to paycheck. $50 goes a long way with a child.

I needed that to buy my son things he needs! So now I'm $50 short for that.

Videostripe Reply:
Dear Customer,

I can see that you registered for the service Videostripe.com under the email starlamyriee@xxxx.xxx and this account was not canceled and that’s why you have been charged.

We offer a 7-day free trial period. If you cancel your account within the free trial period, you will not be charged for the service. If you do not cancel your account within one week your account will be extended to a monthly premium subscription at the cost of 49.99 USD.

This is stated on the registration page and further explained in our terms & conditions: https://videostripe.com/terms-of-use?locale=en

We are sorry to hear that you are not happy with the service. I have forwarded a request to our financial department. You can expect the money back usually within 7 up to 10 business days. Your subscription has been cancelled and you will not be charged anymore in the future.

We would like to ask you why didn't you contact our customer support? We are available 24/7 so you can reach us at any time at the website www.videostripe.com

Would you be kind enough to delete the post after your issue has been resolved by receiving the money back?

If You have any questions please, do not hesitate to contact us any time.

Kind regards,
VideoStripe Team.
View full review
Reason of review:
Problems with payment
Yaire Bor
map-marker Cheyenne, Wyoming

Charges

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Videostripe - Charges

I signed up for a free trial yesterday. However, found out this morning that despite being a "free" trial, my card had been charged with multiple $1 charges, bringing my bank account to -$121.08 and thus into overdrawn status.

I sent an email asking about it as soon as i saw the charges. As of writing this, i have not heard back from them. According to the terms of service, there should be corresponding refunds for those charges. They are not there.

Why in the world does a free trial need these charges?

That is absolutely asinine. I do not demand full reimbursement, but at least some would be nice.

Videostripe Reply:
Dear customer,

In order to increase the safety and security of every customer who uses our services, Videostripe may post one or multiple verification charges to your credit or debit card, with a variable amount between 0.50 USD and 2.00 USD. This amount will be refunded automatically within few days.

It was stated on the registration page and further explained on the terms & conditions: https://videostripe.com/terms-of-use?locale=en

Please check your inbox/spam folder, i can see that our support agent has already replied to your email and cancellation request.

If You have any questions please, do not hesitate to contact us any time.

Kind regards,
VideoStripe Team.
View full review
Pros:
  • Easy cancellation
Cons:
  • Videostripe
Reason of review:
Pricing issue
Loss:
$121
Preferred solution:

Full refund

Dorthey Tck
map-marker Wellington, Wellington

Resolved: DO NOT USE VIDEOSTRIPE.COM SCAMMERS

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I signed up for the free trial on this website to stream movies but no movies were available in my country, so i went to cancel it but your website did not let me cancel it which is extremely dodgy and unethical, your website also did not state the price of your service which i think is extremely wrong as you can therefore charge whatever price you want which I'm pretty sure is illegal. Because i was unable to cancel my subscription I was charged $70 NZD which is an outrages amount (nearly all of my money).

I have contacted their customer support and they said they will contact me within 24 hours, its been 24 hours and they still haven't replied and I'm pretty sure they won't. Because i didnt get the service i paid for i will be forced to contact my bank if your website is unable to refund me of my $70 NZD.

Videostripe Reply:
Dear customer,

I can see that you have already talked with one of our agents and he has already sent your refund request to our financial department. You can expect your money back within 5 up to 10 business days.

We would like to ask you why didn't you contact our customer support when you have problems with your cancellation? We are available 24/7 so you can reach us at any time at the website www.videostripe.com

Would you be kind enough to delete the post after your issue has been resolved by receiving the money back?

If You have any questions please, do not hesitate to contact us any time.

Kind regards,
VideoStripe Team.
View full review
Cons:
  • Did not let me cancel free trial
  • How they scammed me
  • No customer service reply
Reason of review:
Pricing issue
Loss:
$70
Preferred solution:

Full refund

Anonymous
map-marker Auckland, Auckland

Videostripe - Review in Telecommunications category from Auckland, Auckland

$71 has been taken out of my account! I want my money back!

Videostripe Reply:
Dear customer,

I can see that you registered for the service Videostripe.com on 26-06-2016 under your email address kyliegilbert5324@XXXXX.XXX

We offer a 7-day free trial period. If you cancel your account within the free trial period, you will not be charged for the service. If you do not cancel your account within one week your account will be extended to a monthly premium subscription at the cost of 49.99 USD. This is stated on the registration page and further explained in our terms & conditions https://videostripe.com/terms-of-use?locale=en

We are sorry to hear that you are not happy with the service. I have forwarded your request to our financial department. You can expect the money back usually within 7 up to 10 business days. Your subscription has been cancelled and you will not be charged anymore in the future.

We would like to ask you why didn't you contact our customer support? We are available 24/7 so you can reach us at any time at the website www.videostripe.com

Would you be kind enough to delete the post after your issue has been resolved by receiving the money back?

If You have any questions please, do not hesitate to contact us any time.

Kind regards,
VideoStripe Team.
View full review
Jayceion Ekm
map-marker Evesham, Worcestershire

Videostripe Free Trial Review from Evesham, Worcestershire

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I signed up for a trial with VideoStripe.

Having now read the reviews here I have contacted them to revoke all authorisation they had to my debit card, and I will be passing their details on to the UK Trading Standards board with the aim of UK traffic to their site being blocked.

It's clear that they are frequently taking money from users cards that have cancelled services within the cooling off period under the EU Distance Selling Regulations.

I have yet to receive a response from VideoStripe but I will update as and when they confirm any action.

andrewchinn.ac+spam@***.com

Videostripe Reply:
Dear customer,

We can confirm that your account was canceled as requested and a confirmation email has been sent. Please check your inbox/spam folder.

We are sorry to hear that you are not satisfied with the service, we are working every day to inprove our services in order to offer the best to our users.

We would like to ask you why didn't you contact our customer support? We are available 24/7 so you can reach us at any time at the website www.videostripe.com

Would you be kind enough to delete the post after your issue has been resolved by receiving your cancellation confirmation?

If You have any questions please, do not hesitate to contact us any time.

Kind regards,
VideoStripe Team.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Monterey, California

Unexplainable charge for $49.99 on my bank account

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I signed up for a free trial for Videostripe in November 2015. I immediately cancelled the trial, although if memory serves they did still charge me the subscription fee. Either I did not cancel it in time or they charged me after cancelling, I do not recall, but regardless I was refunded and all was settled relatively easily.

Fast forward to yesterday, July 6, 2016. A charge for $49.99 showed up on my account from Videostripe! I have had nothing to do with this company since that one free trial mishap in 2015. I called their customer support and the associate I spoke with says she can't find any information on me! I asked to speak to a manager and she simply said "No." I asked what am I supposed to do, clearly there is a charge on my account and I am now missing $49.99 from my available balance. She advised me to "call my bank" and that "there is nothing she can do to help me." Wow, great customer service. Obviously you have my information if there is a charge!! This is the email I sent to the company via their website:

"Hello,

I was charged $49.99 out of the blue by your company on 7/07. I called your customer support and the associate was unable to find my information regarding the charge in your system, and was advised to call my bank.

This is extremely frustrating to me as I have had no association with Videostripe whatsoever. There are no other charges from this company and I did not sign up for your free trial (obviously, otherwise the associate would have been able to find my information.) N

Nonetheless, you have my card number and have fraudulently charged me $49.99. I demand a refund immediately. All attempts to speak to a manager or supervisor when I called your customer support line were refused by the associate, and I am highly dissatisfied with her assistance as she simply continued to advise me to "call the bank" and repeatedly told me that she was unable to help me. I am currently on the phone with my bank waiting to speak to their fraud department regarding this issue.

Please call me immediately at (925) 683-****. This is unacceptable conduct from a business and I am shocked that this has occurred. I need this to be resolved immediately. Thank you."

Videostripe Reply:
Dear customer,

We are sorry for all the inconveniences caused. Unfortunately we couldn't find anything under the email rememberthisemailyo@... Could you please provide us with the email you used for your registration? We need to find the reason of the charge in order to solve this issue.

Best regards,
VideoStripe Team.
View full review
Cons:
  • Unauthorised payment
  • Waking up and finding money missing from my account
Reason of review:
Fraudulent charge!
Loss:
$50
Preferred solution:

Full refund

Anonymous
map-marker Perth, Western Australia

VIDEOSTRIPE FRAUDULANT TRANSACTIONS

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Despite cancelling the 7 day trial period within less than 24 hrs, Videostripe decided to take it upon themselves to wait quite some time and then start removing funds from my account. No formal notifications or anything!

It is like they bank on the fact that you may have forgotten about them. I have reported this behaviour to the fraud division of my financial institution. Absolutely disgusting in my mind!

There is no doubt that the trial was cancelled as I was only after the in-game bonus that was offered if I clicked on it. As soon as I did so, I opted out by cancelling it.

Also, why did Videostripe wait so long (after the fact) to start taking funds? The whole thing appears to be a scam!

Videostripe Reply:
Dear customer,

We can see that the account, somehow, was not cancelled and that's why you have been charged by the system.

We have canceled your account and you will not be charged anymore in the future. As for the charge, your Bank has already initiated a charge back so please contact them in order to get more details about the refund and how long it will take.

We would like to ask you why didn't you contact our customer support? We are available 24/7 so you can reach us at any time at the website www.videostripe.com

Would you be kind enough to delete the post after your issue has been resolved by receiving the money back?

If You have any questions please, do not hesitate to contact us any time.

Kind regards,
VideoStripe Team.
View full review
Cons:
  • Unauthorised payment
Reason of review:
Return, Exchange or Cancellation Policy
Loss:
$71
Preferred solution:

Full refund

Tonnette Vme
map-marker London, England

Money taken after TWO years of service being cancelled

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Videostripe - Money taken after TWO years of service being cancelled
Videostripe - Money taken after TWO years of service being cancelled - Image 2
Videostripe - Money taken after TWO years of service being cancelled - Image 3

Used Videostripe.com's trial run back in 2014 and cancelled within a day, fast forward to 2016 and realised they took money from my bank account without my knowledge and consent for no reason whatsoever. Which means they still keep all your bank details even after you cancel, therefore being able to take money whenever they want which is what happened to me.

So I went to contact customer support and talked to a guy named Paul who talked all sunshine and rainbows promising me that I will get the refund, so I waited. This was on 12/05/16. So nearly 3 weeks later I heard nothing from them no refund no replies, then I went to customer support again and talked to a guy named Hank. By then I realised the first guy I talked to did not even issue my refund and Hank just kept telling me to talk to my bank and email Paul and whatnot. Even though Paul had already agreed to give the refund. Because it seems like that the only person that can deal with a simple refund was Paul, I am forced to chase him around in order to talk to him, it had now been 1 month and 2 weeks with me just trying to get my money that they in no right should have took.

I have kept all the live chat transcripts with all the times I've talked to them. It seems like now Paul only works Sundays since currently every time I go and ask to talk to him he is not there, and they will precede to tell me he will work on Sunday.

By now it is clear that they are not going to give me back the money they took, they are thieves, scammers and will take your money without consent and then refuse to give it back because you can't do anything about it.

Videostripe Reply:
Dear customer,

We are sorry for how it looked. Due to the fact that it's a very peculiar case for us, we got this situation straight away and informed the customer in more details directly via email.

Kind regards,
Videostripe Team.
View full review
Reason of review:
Not as described/ advertised
Loss:
$45
Preferred solution:

Full refund