Videostripe's reply to:

Videostripe - Videosripe.com Billed me on my credit card

48 of 244 Videostripe reviews

Videostripe's reply:

Hello,

I can see that you registered for the service Videostripe.com on the date 21-03-2016. You were signed up with your email aisa10rvr@XXXX.XXX. For this reason your credit card was charged. Now your account is cancelled and you will not be charged anymore in the future.

In order to increase the safety and security of every customer who uses our services, Videostripe may post one or multiple verification charges to your credit or debit card, with a variable amount between 0.50 USD and 2.00 USD. This amount will be refunded automatically within few days. It was stated on the registration page and further explained on the terms & conditions.

We offer a 7-day free trial period. If you cancel your account within the free trial period, you will not be charged for the service. If you do not cancel your account within one week your account will be extended to a monthly premium subscription at the cost of 49.99 USD. This is also stated on the registration page and further explained in our terms & conditions that every new customer must read and accept upon the registration process.

We care about our customers and of course we guarantee a refund, if you are not satisfied. We are sorry to hear that you are not happy with the service. I have forwarded a request to our financial department. You can expect the money back usually within 7 up to 10 business days.

We would like to ask you why didn't you contact our customer support? We are available 24/7 so you can reach us at any time at the website www.videostripe.com

Would you be kind enough to delete the post after your issue has been resolved by receiving the money back?

If You have any questions please, do not hesitate to contact us any time.

Kind regards,
VideoStripe Support Team.
Read the review Hide the review
review #836262
Had an experience with Videostripe? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
48 of 244 Videostripe reviews

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Videostripe. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Videostripe.
Filing a new complaint about
×