Videostripe's reply to:

Videostripe - Billed me on my credit card

Videostripe's reply:


I can see that you registered for the service on the date 21-03-2016. You were signed up with your email aisa10rvr@XXXX.XXX. For this reason your credit card was charged. Now your account is cancelled and you will not be charged anymore in the future.

In order to increase the safety and security of every customer who uses our services, Videostripe may post one or multiple verification charges to your credit or debit card, with a variable amount between 0.50 USD and 2.00 USD. This amount will be refunded automatically within few days. It was stated on the registration page and further explained on the terms & conditions.

We offer a 7-day free trial period. If you cancel your account within the free trial period, you will not be charged for the service. If you do not cancel your account within one week your account will be extended to a monthly premium subscription at the cost of 49.99 USD. This is also stated on the registration page and further explained in our terms & conditions that every new customer must read and accept upon the registration process.

We care about our customers and of course we guarantee a refund, if you are not satisfied. We are sorry to hear that you are not happy with the service. I have forwarded a request to our financial department. You can expect the money back usually within 7 up to 10 business days.

We would like to ask you why didn't you contact our customer support? We are available 24/7 so you can reach us at any time at the website

Would you be kind enough to delete the post after your issue has been resolved by receiving the money back?

If You have any questions please, do not hesitate to contact us any time.

Kind regards,
VideoStripe Support Team.
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