Reply by Videostripe

Not resolved
Dear Sir,
The process of solving your case is in progress. We sent our explanation and possible solutions for this situation. We are looking forward your kind feedback to our message. We are sure that very soon we will manage to lead the case to the successful end.
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Still waiting for my refund for membership fees erroneously taken from my card on 1 July. Have had dozens of email correspondence and I have made numerous calls to the international support number.

Been promised refund is being processed / has been actioned at least 5 times. Supposedly an issue with their third party financial institute. They have asked (and I have provided) many documents as "proof" I haven't received the refund, including bank statements.

Latest was it was being credited to my paypal account, 20 days later still nothing. Just want my refund, as it was a substantial amount for me.

Reason of review: Problems with payment.

Company wrote 0 private or public responses to the review from Sep 23, 2015.
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