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Dear Customer, Your account was canceled on 08-03-2018, same day you've posted your complaint. You should have received an e-mail confirming the cancelation. We would like to ask you why didn't you contact our customer support? We are available 24/7 so you...
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Videostripe Movies Free Trial
#1205589
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Dear Angelique, As we can see you've contacted us on 8th of august 2017 and the account has been immidiately canceled and both charges marked to be refunded so the money will be back on your bank account up to 10 business days. ​ ​In order to increase the safety...
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Videostripe Movies Free Trial
#1085002
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Dear customer, We have found your account and it is still active and that's why you have been charged. You have mentined that you did receive a confirmation of your cancellation, could you please forward that email to support@videostripe.com to the attention of...
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Videostripe Movies Free Trial
#1070990
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Dear customer, I can see that you registered for the service Videostripe.com on 06-03-2017. Your registration was made under the email Yuriahe@XXX.XXX the same one you have used to post this message. We offer a 7-day free trial period. If you cancel your account within...
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1.0
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Videostripe Movies Free Trial
#1034212
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Dear customer, We are sorry that you feel that way but the charge is for having the access to the service. Also we have a customer support available 24 hours. We would like to ask you why didn't you contact our customer support once you noticed the first charge?...
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Videostripe Movies Free Trial
#1019781
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Dear customer, We offer a 7-day free trial period. If you cancel your account within the free trial period, you will not be charged for the service. If you do not cancel your account within one week your account will be extended to a monthly premium subscription at the...
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1.0
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Videostripe Movies Free Trial
#1010908
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Dear customer, I can see on our data base that you have called last night to our customer support and your account was canceled and a refund request has been sent to our financial department. Also, we have been checking and we can't find any contact from you before...
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1.1
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Videostripe Movies Free Trial
#989578
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Dear customer, We have been checking your case and your conversation with our agent. First of all we want to apologize for the misunderstanding. What our agent meant is that we needed some sort of confirmation or proof that the account was canceled on time as you have...
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1.0
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Videostripe Movies Free Trial
#987156
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Dear Customer, We offer a 7-day free trial period. If you cancel your account within the free trial period, you will not be charged for the service. If you do not cancel your account within one week your account will be extended to a monthly premium subscription at the...
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1.0
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Videostripe Movies Free Trial
#978432
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Dear customer, As i can see, one of our agent have just canceled your account and a refund request has been sent to our financial department. You can expect the money back usually within 7 up to 10 business days. We are sorry to hear that your cancellation didn't...
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1.0
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Videostripe Movies Free Trial
#968542
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