Product: Videostripe Movies Free Trial Clear all filters (12 of 12 reviews match)
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Videostripe's reply to:

Dear Angelique, As we can see you've contacted us on 8th of august 2017 and the account has been immidiately canceled and both charges marked to be refunded so the money will be back on your bank account up to 10 business days. ​ ​In order to increase the safety...
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Videostripe Movies Free Trial
I didn't like
  • Videostripe are scammers
  • How unfair this is
#1085002
Dear customer, We have found your account and it is still active and that's why you have been charged. You have mentined that you did receive a confirmation of your cancellation, could you please forward that email to support@videostripe.com to the attention of...
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Product
Videostripe Movies Free Trial
#1070990
Videostripe's reply to:

Dear customer, I can see that you registered for the service Videostripe.com on 06-03-2017. Your registration was made under the email Yuriahe@XXX.XXX the same one you have used to post this message. We offer a 7-day free trial period. If you cancel your account within...
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Product
Videostripe Movies Free Trial
#1034212
Videostripe's reply to:

Dear customer, We are sorry that you feel that way but the charge is for having the access to the service. Also we have a customer support available 24 hours. We would like to ask you why didn't you contact our customer support once you noticed the first charge?...
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Product
Videostripe Movies Free Trial
#1019781
Videostripe's reply to:

Dear customer, We offer a 7-day free trial period. If you cancel your account within the free trial period, you will not be charged for the service. If you do not cancel your account within one week your account will be extended to a monthly premium subscription at the...
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Product
Videostripe Movies Free Trial
I didn't like
  • No customer service reply
  • Outrages charges
  • No notification of subscription
#1010908
Videostripe's reply to:

Dear customer, I can see on our data base that you have called last night to our customer support and your account was canceled and a refund request has been sent to our financial department. Also, we have been checking and we can't find any contact from you before...
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Product
Videostripe Movies Free Trial
#989578
Videostripe's reply to:

Dear customer, We have been checking your case and your conversation with our agent. First of all we want to apologize for the misunderstanding. What our agent meant is that we needed some sort of confirmation or proof that the account was canceled on time as you have...
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Product
Videostripe Movies Free Trial
#987156
Videostripe's reply to:

Dear Customer, We offer a 7-day free trial period. If you cancel your account within the free trial period, you will not be charged for the service. If you do not cancel your account within one week your account will be extended to a monthly premium subscription at the...
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Product
Videostripe Movies Free Trial
#978432
Dear customer, As i can see, one of our agent have just canceled your account and a refund request has been sent to our financial department. You can expect the money back usually within 7 up to 10 business days. We are sorry to hear that your cancellation didn't...
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Product
Videostripe Movies Free Trial
I didn't like
  • How they scammed me
#968542
Videostripe's reply to:

Resolved

Dear customer, I can see that you have already talked with one of our agents and he has already sent your refund request to our financial department. You can expect your money back within 5 up to 10 business days. We would like to ask you why didn't you contact our...
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Product
Videostripe Movies Free Trial
I didn't like
  • Outrages charges
  • Did not let me cancel free trial
  • No customer service reply
#882109