Reply by Videostripe

Not resolved
Dear customer,

I can see that you registered for the service under the email alanarcampbell@XXXX.XXX.XXX. The same one used to send this message.

We offer a 7-day free trial period. If you cancel your account within the free trial period, you will not be charged for the service. If you do not cancel your account within one week your account will be extended to a monthly premium subscription at the cost of 49.99 USD. This is stated on the registration page and further explained in our terms & conditions.

We are sorry to hear that you are not happy with the service. I have forwarded a refund request to our financial department. You can expect the money back usually within 7 up to 10 business days on the same card that was charged. Your subscription has been canceled and you will not be charged anymore in the future.

Would you kindly please mark this post as solved once you have received your money back?

If You have any questions please, do not hesitate to contact us any time. We are available 24/7 so you can reach us at any time at the website

Kind regards,
Videostripe Team

£34.66 taken from account and wasn't authorised and never heard of company

Reason of review: Problems with payment.

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