We tried to contact You through the e-mail address attached in the contact information. Any charge done to your credit card would suggest that it had been previously used to open an account on our website. According to our refund policy in case of unauthorized transactions, in such a situation we reimburse victim card holder for a full amount deducted from the compromised credit card. We eager to assist You with solving this matter. We kindly ask for contact. You can reach us 24/7 under this US toll-free number 00 1-800-519-4199, trough the the Skype under following address: support.videostripe.sip or trough the live-chat service in Support section on our website: VideoStripe.com.